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Payment

UpScale Music accepts most major Credit Cards, PayPal, Certified Checks, Money Orders or Personal Checks (must clear our account prior to Order Shipment) denominated in U.S. dollars. To pay by check or money order, please use the email option during check-out.

Shipping

Our preferred shipping method is USPS priority service. Packages arrive within 2-3 days in the continental U.S. Other carriers may be used for larger packages. Shipping and handling charges are not refundable.

Privacy

UpScale Music will not share our information about you with anyone without your permission. Credit Card processing is via secure server software (SSL) which encrypts all information you input before it is sent to us. All data we collect is protected against unauthorized access.

Returns

Your Satisfaction Within 30 days from purchase date or return the product for Exchange, Credit or Purchased Price Refund. Please contact us at (860) 667-7747 or online at UpScale Music as soon as possible to arrange a return.

RA Conditions

Shipping and handling charges are not refundable for returns. If you receive a damaged package or if you need to return an item because of our error, we will credit all incurred shipping charges. Please return all original packaging.

Items which are not returnable

Any personal items that touch your mouth, nose, or other body cavity.